We have the following payment methods below available to our customers.
PayPal, Credit/Debit Card, Apple Pay and AfterPay. We accept Visa, Mastercard and Amex.
AfterPay is only available to customers within Australia.
All payment methods are Third Party companies, so if you’re experiencing any issues with these methods, please contact them directly.
All customer payment method details (Credit/Debit Card number, PayPal, AfterPay, Apple Pay log in details) are all secured. Shredlife Clothing Co does not have access to this information.
Shredlife Clothing Co only has your name, phone number and postal address details that you have provided to us when ordering.
We ship worldwide, providing your Country can be tracked via Australia Post.
Orders made Monday-Friday, will be shipped within 24 hours. Any orders made Friday evening, Saturday or Sunday will be shipped Monday afternoon.
Shipping confirmation will be emailed as soon as your order has been shipped. Along with this, you will receive your Australia Post tracking number and a direct link to track your order.
Shipping costs may vary depending on weight of package (qty of items ordered) and location. These costs will be provided during check out.
Please allow 2-5 business days for orders made within Australia and 7-14 business days for International orders.
PRE ORDER ITEMS
If you have made a Pre Order purchase, please note that these orders take 2-3 weeks to process before being shipped. A expected delivery date will be stated in the description of each item. Normal shipping times will apply once shipped.
Shredlife Clothing Co is not responsible for any lost orders during transit. The customer must submit an investigation with Australia Post. Your tracking number will be sent to your email address provided.
REFUNDS & EXCHANGES
We do not accept refunds or exchanges if you have ordered the incorrect size or changed your mind. All measurements are supplied for each item on our website, so please double check your sizing as we only have limited stock available.
We accept refunds or exchanges for damaged/faulty items. If you have a damaged/faulty item, please contact us asap at email@example.com with your full name and order number and a photo of the damaged/faulty clothing. We conduct thorough quality control before every order is packed and sent.
Shredlife Clothing Co will deny a refund/exchange if items are returned without their original tags, used, soiled with perfume scents, make up etc. We will notify you by email and send the items back to you.
Sale items, Hats, Beanies and Bags are non-refundable/exchangeable.
If you were shipped the incorrect order please email us at firstname.lastname@example.org with your full name and order number. We will send you the correct item upon receiving incorrect item sent by us. Shipping costs will be covered by us.
We love it when we see people repping our gear so why not collab with us and get free clothes! We just have a few things you must follow to be eligible.
- Have 50K+ followers on your Instagram
- Share your Shredlife clothing on your social media platforms (Instagram, Snapchat, Tiktok, Facebook). We expect the first post to be online within 1-2 weeks of receiving your new clothing.
- Tag @shredlifeclothingco in your posts (captions + in photos/stories)
You will be given your own discount code which you can share to your followers.
If you want to be apart of the ShredFam, flick us an email to email@example.com with your social media names and why you want to collaborate with us!
PERSONAL INFORMATION WE COLLECT
When you visit either of our websites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.